Chase Customer Service: How To Get in Contact Fast (2024)

FAQs

How do I speak directly to a Chase representative? ›

The time it takes to receive a reply from JP Morgan Chase can vary depending on the nature of your inquiry or request the specific department or team you're contacting and current volume of inquiries. In general, you can expect to receive a response within a few business days.

Sign in to the Chase Mobile app and you'll see the Chase Digital Assistant icon in the upper left corner of the screen. Tap the icon to bring up a chat window and type questions in your words.

Credit Card: 1-800-432-3117. Go to chase.com/customerservice for call center hours.

Many card issuers have criteria for who can qualify for new accounts, but Chase is perhaps the most strict. Chase's 5/24 rule means that you can't be approved for most Chase cards if you've opened five or more personal credit cards (from any card issuer) within the past 24 months.

Chase 2/30 rule: Too many new cards in one month? Some credit card experts believe that Chase is also likely to decline new card applications if you have opened two credit cards within 30 days. This is known as the "2/30 rule." Because I had just opened two new cards, Chase was reluctant to let me open another.

You can send us a secure message or question about your mortgage when you sign into your Chase account. We'll respond within 1 business day.

7 AM is the Best Time to Call

The best time of day to call customer service is in the morning. On average, call center wait times are 70% shorter before noon (between 5am and 12pm).

Is Chase Bank customer service good? ›

Chase has an average rating of 2.5 from 22905 reviews. The rating indicates that most customers are generally dissatisfied.

You'll receive one (1) message per request. Text "Help" to 21541 for help. There's no service to cancel as this was a one-time contact. We won't send you another message unless you make another request through our automated phone system.

Several banks offer 24/7 customer service by phone or live chat. Other banks may have limited hours during the workweek or weekend. If you find it challenging to do banking tasks during business hours, consider changing banks.

No, we are not detecting any problems with Chase right now.

Reach Chase users directly when they're experiencing technical issues, slow performance, and downtime. What problem are you having with Chase?

Fraud Protection Services

If you think you have an issue with fraud on your account, please contact us at 1-800-242-7338 for assistance.

If you have any questions regarding the Digital Platforms or Services, please call (877) CHASEPC (877-242-7372). This Agreement contains the terms and conditions that govern your enrollment in and use of the Digital Platforms and Services.

My wife applied for Chase card and got a letter to confirm that she really applied. Internet shows that it is a correct number. She will give them their letter referral number to show that we received their letter.

Chase and United are dedicated to delivering exceptional service to our Cardmembers. Whenever you call, a knowledgeable and empowered Customer Service specialist will assist you 24 hours a day, 7 days a week. Simply call 1-800-999-6977 or 1-614-248-2161 for assistance.